CMPUT 301

Software Engineering

How to get Help


Communication Expectations

Ask questions well before Assignment due dates. Although you have nothing to lose by trying, realize that while the course staff try to provide as much support as possible, they are not obliged to answer last-minute questions (i.e., those within less than 2 business days from the assignment due date).

Please be polite, courteous, and professional. Follow the online etiquette guidelines.

We will not tolerate harassment, bullying, threats, intimidation, insults, lying, or creating any kind of environment that might discourage participation. Any such behaviour is a violation of the Student Conduct Policy and subject to sanctions. Plagiarism, cheating, and lying are also violations of the Student Academic Integrity Policy, and will be subject to sanctions.

Where to get help?

Absences Extensions

Exams Assignments Quizzes Labs Participation Projects

Discussion Forum

Questions related to the course and course material, especially if the answer could help another student!

πŸš€ Posting to the discussion forum increases your changes of a quick response since any of the course staff or your classmates are able to answer. 🌠

Unless your question is personal (E.g., you are feeling unwell and require an EA, you have a question about your mark), all questions should be posted on the Discussion Forum first. Please do not share code from your implementations (configuration settings are OK).

πŸ”— The discussion forum is on the eClass.

Labs Office Hours

If your question is related to implementation/configuration issues in the projects/assignments, the TAs are best suited to help you. You can attend TA office hours remotely. TAs do not provide help outside of Labs and Scheduled Office Hours.

If your question is related to content covered in class, and you need further explanation, please post on the discussion forum.

TAs are not allowed to change your marks. If you disagree with your marks, contact instructor instead.

Instructor Office Hours

TAs

If you need help with your projects/assignment code, or help to get something working, the TAs are best suited to help you.

πŸ”— TA office hours are on the eClass.

Contact Instructor

πŸ”— Do not email the instructor. Use the contact instructor form.

Replies may take several days because there are hundreds of students. Currently, there are more than 600 students. If you are asking about something that isn't due yet (before due date) please ask a TA instead, or use the discussion forum. You might not get a response before the due date. You will not get an extension, even if the instructor does not reply before the due date.

Wellness Supports

Here are a few key places to connect with resources:

Safety and Security for Students

UA's Safety and Security for Students page.

Protective Services 780-492-5050

Physical Well-being Supports

Mental Health Supports

All mental health & wellbeing supports offered to undergraduate students are listed on the Health + Wellness page, including options for peer support programs, medical care, and other wellness programs open to you. Counselling & Clinical Services also offers a range of workshops for you to learn how to be a peer support for other students.Β 

If you are unsure how to access a resource, please contact the Office of the Dean of Students for a full listing of services.

Need Help Now?

It's normal for us to have different mental health experiences throughout the year. Know that there are people who want to help. You can reach out to your friends and access a variety of supports available on and off campus at the Need Help Now webpage or by calling the 24-hour Distress Line: 780-482-4357 (HELP).

If you or someone you know is in need of immediate assistance, please reach out to a friend, professor, or staff member. Find a list of immediate support services here.

Student Self-Care Guide

This Self-Care Guide, originally designed by the Faculty of Native Studies, has broader application for use during students’ learning. It provides some ideas and strategies to consider that can help navigate emotionally challenging or triggering material.

🀝 Get involved, make friends, and thrive! 🀝

Building a strong social network can greatly benefit your mental health.

Where to NOT get help

Do not ask for help on sites such as Discord, Telegram, WeChat, Snapchat... Ask on the Discussion Forum instead! Or ask a TA!

The only official communications are:

Additionally, you can submit assignments/projects/labs/participation on GitHub Classroom and Mentimeter, but do not use them to ask questions.

The instructor/TA are not responsible for and completely disown any unofficial communications.

People on unofficial discussion forums such as discord sometimes lie. There is no way to verify the people on Discord are even actually in the class. Previously on unofficial communications like Discord:

Multiple lies like the above happen on Discord or another unofficial site for this class every semester.

Behaviour such as harassment, bullying, threats, intimidation, insults, racism, lying are still subject to sanctions by the Student Conduct Policy and the Student Academic Integrity Policy. However, because the instructor and University has no control of these platforms we also do not have any way to stop or control harassment, bullying, threats, intimidation, insults, racism, lying.